Still Have Questions?
Our customer service team is happy to assist. Please give us a call at (855) 784-4322 or fill out this form to send us a note.
In order to best assist you, we may request the following information:
Name and contact information
Mobile device specifications including model and operating system (i.e., iPhone XR, iOS 14.4.1)
Router details such as type or frequency
Model Number and Serial Number (found in the app under the gear icon)
For questions about the Amazon Alexa app or any Amazon related service or device, please reach out to Amazon directly.